ELM e-Services

E-services, or electronic services, are services delivered over the internet or other electronic means, a range from online government services like paying your rent, booking stadiums, cemeteries and other municipal services. 

 

Key characteristics and benefits of e-services:

• Efficiency: Digital processes and automation streamline service delivery and reduce processing times. 

• Cost-effectiveness: E-services can reduce costs by eliminating the need for physical infrastructure and personnel. 

• Internet-based delivery: E-services are accessed and utilized via the internet. 

• Convenience: Users can access services from anywhere, saving time and effort. 

• 24/7 Availability: Services are available around the clock, unlike traditional services with limited hours. 

 

Examples of e-services: 

• Government services: Accessing municipal accounts, paying bills, halls, booking stadiums, etc.

• Financial services: Online banking, fund transfers, and bill payments.

• E-commerce: Online paying for services.

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How they are used:

Organizations use e-services to provide customers with a single point of access for various tasks, such as viewing account information, submitting applications, reporting problems, and making payments. The COVID-19 pandemic highlighted the critical need for governments and businesses to adopt more digitised strategies to deliver services online.